PRIVACY POLICY

NEW WORLD TRANS MOBILE APPLICATION

Last updated: September 6, 2026

New World Trans LLC (“New World Trans”, “we”, “our”, or “us”) respects the privacy of users of the New World Trans mobile application (“App”).

This Privacy Policy explains what information may be collected when you use our App, how that information is used, stored, protected, and what rights you have regarding your information.

By using the New World Trans App, you acknowledge the practices described in this Privacy Policy.

1. About New World Trans

New World Trans provides cargo transportation and related services between South Korea and Mongolia, including cargo tracking and other transportation-related services.

Company: New World Trans LLC
Website: https://newworldtrans.mn
Email: info@newworldtrans.mn
Phone: +976 86110629
Country: Mongolia

2. Information We May Collect

Depending on the features you use, the New World Trans App may collect or process the following information.

2.1 Information You Provide

You may voluntarily provide information such as:

Name
Phone number
Email address
Cargo or shipment number
Delivery or contact address
Order or shipment information
Messages, questions, or feedback sent to New World Trans
Other information necessary to provide cargo transportation or customer support services

We only request information that is reasonably necessary to provide our services.

2.2 Cargo Tracking Information

When you use the cargo tracking feature, you may enter a cargo or shipment number.

This information is used to:

Identify your shipment
Display shipment status
Provide delivery-related information
Respond to customer service requests

2.3 Device and Technical Information

The App or services used by the App may automatically process limited technical information, such as:

Device type
Operating system version
App version
IP address
Language settings
Crash and diagnostic information
Basic application usage information

This information may be used to maintain, secure, troubleshoot, and improve the App.

3. How We Use Information

Information collected through the App may be used for the following purposes:

To provide New World Trans services
To track and display cargo or shipment status
To process customer requests and orders
To contact users regarding their cargo, delivery, or service request
To provide customer support
To improve the performance and reliability of the App
To detect and prevent fraud, abuse, or security incidents
To comply with applicable legal and regulatory requirements

We do not use personal information for purposes unrelated to our services without an appropriate legal basis or user consent where required.

4. Sharing of Information

New World Trans does not sell or rent users' personal information.

Information may be shared only when reasonably necessary with:

New World Trans employees and authorized personnel
Shipping, logistics, warehouse, or delivery partners involved in providing the requested service
Technology and hosting providers that support the operation of our App and website
Government authorities or law enforcement agencies where disclosure is required by applicable law

Service providers receiving information on our behalf are expected to use it only for the purposes necessary to provide their services.

5. Third-Party Services

The New World Trans App may use or link to third-party services, websites, communication platforms, or technologies.

Examples may include:

Google services
Google Maps or mapping services
Facebook
KakaoTalk
Viber
External websites opened from the App
Hosting and infrastructure providers

When you access a third-party service, that service may process information according to its own privacy policy.

New World Trans is not responsible for the privacy practices of independent third-party services.

6. Permissions

Depending on the features included in the App, the App may request access to certain device features.

Examples may include:

Internet Access

Internet access is required to communicate with New World Trans servers and display current cargo, product, or service information.

Camera or Photo Access

If the App provides features such as QR code scanning or image uploading, camera or photo access may be requested.

These permissions will only be used for the function for which permission was requested.

Location

If a future or current feature requires location information for delivery, branch location, directions, or another location-based service, location access will only be requested when necessary.

Users may deny optional permissions through their device settings. Some features may not function correctly if required permissions are disabled.

7. Data Security

New World Trans takes reasonable administrative and technical measures to protect user information against:

Unauthorized access
Loss
Misuse
Alteration
Disclosure
Destruction

Where supported, communications between the App and our online services are transmitted using secure encrypted connections such as HTTPS.

However, no electronic transmission or storage method can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide the requested services
Maintain shipment and transaction records
Resolve customer service requests
Meet accounting, contractual, legal, or regulatory obligations
Prevent fraud and maintain system security

When information is no longer required, it may be deleted or anonymized in accordance with applicable requirements and our operational needs.

9. Data Deletion Requests

Users may request deletion of personal information associated with them by contacting New World Trans.

Email: info@newworldtrans.mn
Phone: +976 86110629

When submitting a deletion request, we may need to verify your identity before processing the request.

Certain information may need to be retained where required by law, for legitimate business records, dispute resolution, fraud prevention, accounting, or regulatory compliance.

If the App provides user accounts, users may also use any account deletion functionality made available within the App.

10. Children's Privacy

The New World Trans App and its cargo transportation services are not primarily directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without appropriate authorization.

If we become aware that personal information from a child has been collected contrary to applicable requirements, we will take reasonable steps to delete the information.

11. International Data Processing

Because New World Trans provides services between Mongolia and South Korea, information related to transportation or customer requests may be processed or accessed in either country when necessary to provide the requested service.

We take reasonable steps to protect personal information regardless of where it is processed.

12. User Rights and Choices

Depending on applicable law, users may have the right to:

Request information about personal data we hold
Request correction of inaccurate information
Request deletion of personal information
Withdraw consent where processing is based on consent
Contact us regarding privacy concerns

Requests may be submitted using the contact details provided below.

13. Changes to This Privacy Policy

We may update this Privacy Policy when:

New features are added to the App
Our services change
Applicable laws or Google Play requirements change
Our data-handling practices change

The updated version will be published on our website and the “Last updated” date will be changed accordingly.

We encourage users to review this Privacy Policy periodically.

14. Contact Us

If you have questions, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

New World Trans LLC

Website: https://newworldtrans.mn
Email: info@newworldtrans.mn
Phone: +976 86110629
Mongolia